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Price Guarantees
Unfortunately, we are not able to offer price guarantees to our customers. To guarantee the quality of our aquaria, we select only from the highest quality stock.
Return Policy
We do not allow the return of livestock or synthetic corals. This is done to protect the lives of the fish and animals, which have no chance of survival unless, packaged properly, including the use of oxygen. If you are not satisfied with the livestock that we sent to you, please contact our Customer Care department (sales@marinedepotlive.com) immediately by email.
Cancellation Policy
Upon submitting an order online you will receive an order number. If you change your mind and wish to have the order cancelled you will need to email us by 10:00 a.m. Pacific Standard Time at customercare@marinedepotlive.com and request the cancellation. You will receive a cancellation confirmation via email to confirm your cancelled order. You may also call your cancellation in between 7:00 a.m. and 4:30 p.m. PST at 1-714-935-9607.
Failure to contact us to cancel your order will result in the order being shipped. We have no control or ability to cancel an order once it is shipped from the building and you will be responsible to receive the order. Orders that are refused will not be credited back to your card and our Arrive Alive Guarantee will be revoked on refused orders.
Cancelling an order will result in a restock fee of 15% of the order total.
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